Returns & Exchanges
At Gold Palace, we want you to feel as radiant as our collections, which is why we offer a 30-day window for returns and exchanges on all unworn items. Each piece must be returned in its original packaging with all security tags intact to ensure a smooth refund process.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely place the items in their original jewelry box and include the printed return authorization slip inside the parcel.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects your return, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing