Frequently Asked Questions
Everything you need to know about your Gold Palace experience.
What materials are used in Gold Palace jewelry?
We specialize in high-quality 14k and 18k solid gold, as well as premium gold-plated sterling silver. Each product description specifies the exact metal and gemstone composition.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that custom-engraved pieces and earrings are final sale for hygiene and personalization reasons.
Do you offer a warranty on your jewelry?
Yes, every Gold Palace purchase includes a 12-month limited warranty that covers manufacturing defects. This does not cover accidental damage, loss, or normal wear and tear.
How should I care for my gold jewelry?
To maintain brilliance, clean your jewelry with a soft cloth and mild soapy water. Avoid contact with harsh chemicals, perfumes, and chlorine to prevent tarnishing and maintain the shine.
Can I track my order?
Absolutely. Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.